RELATIONSHIP BETWEEN PERFORMANCE APPRAISAL FEEDBACK ON EMPLOYEE PERFORMANCE IN WAJIR COUNTY GOVERNMENT
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Jul 28, 2023
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Abstract
The purpose of this study was to examine the relationship between performance appraisal feedback on employee performance in Wajir County Government. The study was supported by Social Cognitive Theory. This study employed a quantitative research design with the aim of systematically and numerically examining the association between performance appraisal feedback and employee performance in Wajir County Government. Using a stratified random selection technique, 110 respondents were chosen from 153 managers at various levels in the Wajir County Government as part of a descriptive research design. A questionnaire was utilized to collect the data, and content analysis, descriptive statistics, and inferential statistics were each employed for the qualitative and quantitative data analyses. The results showed that performance assessment feedback was positively and significantly correlated with employee performance at the Wajir County Government. The study's findings indicated that enhancing the implementation of performance appraisal feedback can result in improved employee performance within the Wajir County Government. As a result, the study recommended that the county government ensure regular provision of tailored performance appraisal feedback to employees, catering to their individual needs. Furthermore, the county government is encouraged to provide employees with regular performance feedback and acknowledge their achievements through rewards.
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References
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Agywa, E., Ametepe, F., & Kwaku, A. (2022). Performance Appraisal System for Salesmen in an Automobile Company. AJMBF: American Journal of Management and Business Finance, 2(1).
Ahmed, S. O., & Nganga, P. (2019). Internal control practices and financial performance of county governments in the coastal region of Kenya. International Journal of Current Aspects, 3(V), 28-41.
Akhtar, M. W., Naz, A., Hussain, A., & Shahzad, K. (2018). Impact of employee performance on job satisfaction: An empirical study of banking sector in Pakistan. Business and Economic Review, 10(1), 23-40.
Audia, P. G., & Tams, S. (2017). Goal setting, performance appraisal, and feedback across cultures. The Blackwell Handbook of Cross‐Cultural Management, 142-154.
Barba-Sánchez, V., & Atienza-Sahuquillo, C. (2017). Entrepreneurial motivation and self-employment: evidence from expectancy theory. International Entrepreneurship and Management Journal, 13(4), 1097-1115.
Bennett, S. A. (2019). Aviation crew resource management–a critical appraisal, in the tradition of reflective practice, informed by flight and cabin crew feedback. Journal of Risk Research, 22(11), 1357-1373.
Brans, K., & Verduyn, P. (2019). Intensity and duration of negative emotions: Comparing the role of appraisals and regulation strategies. PLoS One, 9(3), e92410.
Chen, Z., Wang, J., & Lu, X. (2017). The effect of employee performance on firm performance in China: Evidence from the banking industry. Journal of Applied Accounting Research, 18(1), 42-58.
County Governments Act, 2012. Available at: https://www.kenyalaw.org/kl/fileadmin/pdfdownloads/Acts/CountyGovernmentsAct_No17of2012.pdf
DeNisi, A. S., & Murphy, K. R. (2017). Performance appraisal and performance management: 100 years of progress? Journal of applied psychology, 102(3), 421.
Gitonga, Z., & Keiyoro, P. (2017). Factors influencing the implementation of healthcare projects: The case of Meru County, Kenya. International academic journal of information sciences and project management, 5(1), 259-280.
Heaphy, E. D., & Dutton, J. E. (2008). Positive social interactions and the human body at work: Linking organizations and physiology. Academy of Management Review, 33(1), 137-162.
Jehow, F. A., Gikandi, J., & Mwencha, P. (2018). Effect of training and leadership skills on employee performance in devolved governments in Kenya: A case of Wajir County. European Journal of Business and Strategic Management, 3(4), 87-104.
Kagema, J., & Irungu, C. (2018). An analysis of teacher performance appraisals and their influence on teacher performance in secondary schools in Kenya. International Journal of Education, 11(1), 93-98.
Keynan, W. (2018). Effect of compensation management practices on employee performance in Wajir County, Kenya (Doctoral dissertation, Kca University).
Kiatkawsin, K., & Han, H. (2017). Young travelers' intention to behave pro-environmentally: Merging the value-belief-norm theory and the expectancy theory. Tourism Management, 59, 76-88.
Kim, D. H., & Bak, H. J. (2017). Incentivizing research collaboration using performance-based reward systems. Science and Public Policy, 44(2), 186-198.
Kim, Y. J., Kim, W. G., Choi, H. M., & Phetvaroon, K. (2019). The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance. International Journal of Hospitality Management, 76, 83-93.
Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65-74.
Leenknecht, M. J., & Prins, F. J. (2018). Formative peer assessment in primary school: the effects of involving pupils in setting assessment criteria on their appraisal and feedback style. European Journal of Psychology of Education, 33(1), 101-116.
Lin, Y. C., & Kellough, J. E. (2019). Performance appraisal problems in the public sector: Examining supervisors’ perceptions. Public Personnel Management, 48(2), 179-202.
Locke, E. A., & Latham, G. P. (2019). The development of goal setting theory: A half century retrospective. Motivation Science, 5(2), 93.
Moon, K. (2019). Specificity of performance appraisal feedback, trust in manager, and job attitudes: A serial mediation model. Social Behavior and Personality: an international journal, 47(6), 1-12.
Mugo, P. G., Wanjau, K., Mwangi, G., & Nyagah, K. (2019). Employee engagement and performance in public sector organizations: The case of county governments in Kenya. Journal of Human Resource Management, 7(2), 48-58.
Muiruri Njoroge, P., O. Mwaura, &S. M. Macharia. (2017). "Devolution in Kenya and its Impact on Public Service Delivery." International Journal of Social Sciences and Humanities Research 5.3: 328-333.
Muiruri, N., Nyakundi, W., & Tirimba, O. I. (2017). Devolved system of government in Kenya: A critical analysis of gains and challenges. Journal of Public Administration and Governance, 7(1), 66-85.
Muriithi, C. K., & Nyabwanga, R. N. (2020). Management practices and employee performance in county governments in Kenya. International Journal of Scientific Research and Management, 8(6), 157-164.
Noe, R. A. (2017). Fundamentals of human resource management. Boston, Mass. McGraw-Hill.
Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69-85.
Riyanto, S., Sutrisno, A., & Ali, H. (2017). The impact of working motivation and working environment on employee’s performance in Indonesia stock exchange. International Review of Management and Marketing, 7(3), 342-348.
Singh, S. K., Del Giudice, M., Chierici, R., & Graziano, D. (2020). Green innovation and environmental performance: The role of green transformational leadership and green human resource management. Technological Forecasting and Social Change, 150, 119762.
Sturman, M. C., & Simmering, M. J. (2005). The economic implications of employee commitment and satisfaction in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 34(1), 65-83.
Teodosiu, C., Gilca, A. F., Barjoveanu, G., & Fiore, S. (2018). Emerging pollutants removal through advanced drinking water treatment: A review on processes and environmental performances assessment. Journal of cleaner production, 197, 1210-1221.
The Constitution of Kenya, 2010. (n.d.). Retrieved from https://www.kenyalaw.org/kl/fileadmin/pdfdownloads/Constitution2010/Constitution_of_Kenya_2010.pdf
The County Governments Act, 2012. (n.d.). Retrieved from https://www.kenyalaw.org/kl/fileadmin/pdfdownloads/Acts/CountyGovernmentsAct_No_17of2012.pdf
Vayro, C., Narayanan, A., Greco, M., Spike, N., Hanson, J., Mitchell, B., ... & Stewart, R. (2022). Colleague appraisal of Australian general practitioners in training: an analysis of multisource feedback data. BMC Medical Education, 22(1), 1-11.
Wassem, M., & Nawab, Y. (2019). Impact of capacity building and managerial support on employees’ performance: The moderating role of employees’ retention. Sage Open, 9(3), 2158244019859957.
Wöhlke, J., Schmitt, F., & van Hoof, H. (2020, May). A performance-based start state curriculum framework for reinforcement learning. In Proceedings of the 19th International Conference on Autonomous Agents and MultiAgent Systems (pp. 1503-1511).
Agywa, E., Ametepe, F., & Kwaku, A. (2022). Performance Appraisal System for Salesmen in an Automobile Company. AJMBF: American Journal of Management and Business Finance, 2(1).
Ahmed, S. O., & Nganga, P. (2019). Internal control practices and financial performance of county governments in the coastal region of Kenya. International Journal of Current Aspects, 3(V), 28-41.
Akhtar, M. W., Naz, A., Hussain, A., & Shahzad, K. (2018). Impact of employee performance on job satisfaction: An empirical study of banking sector in Pakistan. Business and Economic Review, 10(1), 23-40.
Audia, P. G., & Tams, S. (2017). Goal setting, performance appraisal, and feedback across cultures. The Blackwell Handbook of Cross‐Cultural Management, 142-154.
Barba-Sánchez, V., & Atienza-Sahuquillo, C. (2017). Entrepreneurial motivation and self-employment: evidence from expectancy theory. International Entrepreneurship and Management Journal, 13(4), 1097-1115.
Bennett, S. A. (2019). Aviation crew resource management–a critical appraisal, in the tradition of reflective practice, informed by flight and cabin crew feedback. Journal of Risk Research, 22(11), 1357-1373.
Brans, K., & Verduyn, P. (2019). Intensity and duration of negative emotions: Comparing the role of appraisals and regulation strategies. PLoS One, 9(3), e92410.
Chen, Z., Wang, J., & Lu, X. (2017). The effect of employee performance on firm performance in China: Evidence from the banking industry. Journal of Applied Accounting Research, 18(1), 42-58.
County Governments Act, 2012. Available at: https://www.kenyalaw.org/kl/fileadmin/pdfdownloads/Acts/CountyGovernmentsAct_No17of2012.pdf
DeNisi, A. S., & Murphy, K. R. (2017). Performance appraisal and performance management: 100 years of progress? Journal of applied psychology, 102(3), 421.
Gitonga, Z., & Keiyoro, P. (2017). Factors influencing the implementation of healthcare projects: The case of Meru County, Kenya. International academic journal of information sciences and project management, 5(1), 259-280.
Heaphy, E. D., & Dutton, J. E. (2008). Positive social interactions and the human body at work: Linking organizations and physiology. Academy of Management Review, 33(1), 137-162.
Jehow, F. A., Gikandi, J., & Mwencha, P. (2018). Effect of training and leadership skills on employee performance in devolved governments in Kenya: A case of Wajir County. European Journal of Business and Strategic Management, 3(4), 87-104.
Kagema, J., & Irungu, C. (2018). An analysis of teacher performance appraisals and their influence on teacher performance in secondary schools in Kenya. International Journal of Education, 11(1), 93-98.
Keynan, W. (2018). Effect of compensation management practices on employee performance in Wajir County, Kenya (Doctoral dissertation, Kca University).
Kiatkawsin, K., & Han, H. (2017). Young travelers' intention to behave pro-environmentally: Merging the value-belief-norm theory and the expectancy theory. Tourism Management, 59, 76-88.
Kim, D. H., & Bak, H. J. (2017). Incentivizing research collaboration using performance-based reward systems. Science and Public Policy, 44(2), 186-198.
Kim, Y. J., Kim, W. G., Choi, H. M., & Phetvaroon, K. (2019). The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance. International Journal of Hospitality Management, 76, 83-93.
Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65-74.
Leenknecht, M. J., & Prins, F. J. (2018). Formative peer assessment in primary school: the effects of involving pupils in setting assessment criteria on their appraisal and feedback style. European Journal of Psychology of Education, 33(1), 101-116.
Lin, Y. C., & Kellough, J. E. (2019). Performance appraisal problems in the public sector: Examining supervisors’ perceptions. Public Personnel Management, 48(2), 179-202.
Locke, E. A., & Latham, G. P. (2019). The development of goal setting theory: A half century retrospective. Motivation Science, 5(2), 93.
Moon, K. (2019). Specificity of performance appraisal feedback, trust in manager, and job attitudes: A serial mediation model. Social Behavior and Personality: an international journal, 47(6), 1-12.
Mugo, P. G., Wanjau, K., Mwangi, G., & Nyagah, K. (2019). Employee engagement and performance in public sector organizations: The case of county governments in Kenya. Journal of Human Resource Management, 7(2), 48-58.
Muiruri Njoroge, P., O. Mwaura, &S. M. Macharia. (2017). "Devolution in Kenya and its Impact on Public Service Delivery." International Journal of Social Sciences and Humanities Research 5.3: 328-333.
Muiruri, N., Nyakundi, W., & Tirimba, O. I. (2017). Devolved system of government in Kenya: A critical analysis of gains and challenges. Journal of Public Administration and Governance, 7(1), 66-85.
Muriithi, C. K., & Nyabwanga, R. N. (2020). Management practices and employee performance in county governments in Kenya. International Journal of Scientific Research and Management, 8(6), 157-164.
Noe, R. A. (2017). Fundamentals of human resource management. Boston, Mass. McGraw-Hill.
Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69-85.
Riyanto, S., Sutrisno, A., & Ali, H. (2017). The impact of working motivation and working environment on employee’s performance in Indonesia stock exchange. International Review of Management and Marketing, 7(3), 342-348.
Singh, S. K., Del Giudice, M., Chierici, R., & Graziano, D. (2020). Green innovation and environmental performance: The role of green transformational leadership and green human resource management. Technological Forecasting and Social Change, 150, 119762.
Sturman, M. C., & Simmering, M. J. (2005). The economic implications of employee commitment and satisfaction in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 34(1), 65-83.
Teodosiu, C., Gilca, A. F., Barjoveanu, G., & Fiore, S. (2018). Emerging pollutants removal through advanced drinking water treatment: A review on processes and environmental performances assessment. Journal of cleaner production, 197, 1210-1221.
The Constitution of Kenya, 2010. (n.d.). Retrieved from https://www.kenyalaw.org/kl/fileadmin/pdfdownloads/Constitution2010/Constitution_of_Kenya_2010.pdf
The County Governments Act, 2012. (n.d.). Retrieved from https://www.kenyalaw.org/kl/fileadmin/pdfdownloads/Acts/CountyGovernmentsAct_No_17of2012.pdf
Vayro, C., Narayanan, A., Greco, M., Spike, N., Hanson, J., Mitchell, B., ... & Stewart, R. (2022). Colleague appraisal of Australian general practitioners in training: an analysis of multisource feedback data. BMC Medical Education, 22(1), 1-11.
Wassem, M., & Nawab, Y. (2019). Impact of capacity building and managerial support on employees’ performance: The moderating role of employees’ retention. Sage Open, 9(3), 2158244019859957.
Wöhlke, J., Schmitt, F., & van Hoof, H. (2020, May). A performance-based start state curriculum framework for reinforcement learning. In Proceedings of the 19th International Conference on Autonomous Agents and MultiAgent Systems (pp. 1503-1511).