TRANSITION MANAGEMENT EFFECT ON SERVICE DELIVERY AT KITUI WATER AND SANITATION COMPANY, KENYA
Abstract
This study examined how transition management affects provision of service delivery at Kitui Water and Sanitation Company (KITWASCO). The research interrogated how adjustments in the makeup of the management committee affect provision of services, how a transition in organisational framework affects service delivery, and finally how much corporate governance during a transitional period affect service delivery by Kitui Water and Sanitation Corporation. The systems approach served as the tool of analysis. The study variables were described using a descriptive research design that combined qualitative and quantitative methods. The target population for this project was the workforce of Kitui Water and Sanitation Company (KITWASCO), including the board members, executives and other employees. The 102 participants were all chosen, the census sample selection. A questionnaire was delivered face-to-face to some of the respondents while others were engaged virtually via an internet link for the purpose of data collection. Analysis of the quantitative data was done using both descriptive statistics and inferential statistics. SPSS software was used for processing of the data. Qualitative data was analysed using content analysis. The findings of the data were that the three independent variables, operational structure change (sig. 0.029), transitional organizational Politics (sig. 0.041), and Board of Management change (sig. 0.00) had statistically significant influence on water service delivery at KITWASCO. The findings indicate that a unit alteration in board management within KITWASCO was associated with a positive change of 0.732 times in water service delivery. The implementation of a modified operational structure resulted in a 0.276-fold increase in the positive change, specifically an improvement in the delivery of water services. A marginal shift in the political dynamics of transitional organizations resulted in a statistically significant increase of 0.268 units in the level of improvement observed in the delivery of water services. The three independent variables led to a positive variation of 62.0% in water services delivery. The recommendations were that frequent transitions and changes in board management, as well as advocacy for change through organizational politics were recommended to continuously improve service delivery.
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