CHALLENGES OF INTEGRATING SURVEILLANCE TECHNOLOGIES AND SECURITY MANAGEMENT BY PRIVATE SECURITY PROVIDERS IN NAKURU COUNTY, KENYA
Abstract
The study determined challenges of integrating surveillance technologies and security management by private security providers in Nakuru County, Kenya. The study utilized the Integrated System Theory of managing security information. The study adopted a descriptive research design which employed both quantitative and qualitative approaches in collecting and analyzing data which was then analyzed quantitatively and qualitatively. The study targeted private security providers in Nakuru County as unit of analysis. It also employed purposive, stratified, and simple random sampling techniques to select 30 respondents from ten (10) private security providers from the three sub counties distributed among the five sectors of the economy. Interviews and FGDs as well questionnaire were used in the collecting data. Findings indicated that inadequate networks and infrastructure presented additional difficulties for private security companies. Additionally, private security companies faced challenges such improper outcome analysis, corruption, and police intervention during investigations, which made it difficult to find the offenders and resulted in criminals operating freely on the streets. Similarly, security providers encounter technical difficulties such as complex security system installations carried out by unqualified individuals who lack the necessary knowledge and skills; frequent equipment breakdowns, blackouts, malfunctioning equipment, and shortage of qualified technicians. The study concluded that private security companies should use surveillance technologies to suit changing customer demands and keep up with changing crime trends; customers are satisfied with the functionalities of the surveillance technologies and that integrating surveillance technologies is not free of challenges. The study recommended that the police and private security personnel work together to respond to criminal activities and improve the use of surveillance technologies in incident response coordination.
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